Payment Policy

Effective Date: 06-01-2026

Payment Policy

At Stilenza, we aim to provide secure, transparent, and reliable payment processing for customers worldwide. This Payment Policy explains accepted payment methods, when charges occur, how refunds and chargebacks are handled, and how payment data is protected.

Accepted Payment Methods

Payments can be made using the following methods, subject to availability at checkout:

Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay                                                                                                                                Paypal

Available payment options may vary depending on your location, device, or payment provider.

We do not accept cryptocurrency or cash-based payments.

All payments are processed through PCI DSS–compliant payment service providers.

Payment Processing

Payments are charged immediately upon successful order confirmation at checkout. The full order amount is authorized and captured at the time the order is placed.

You will receive an automatic confirmation email once payment has been successfully processed.

We do not apply any hidden service fees, processing fees, or card surcharges beyond the total amount shown at checkout.

Currency and International Payments

Transactions are charged in the currency shown at checkout. Depending on your bank or card issuer, currency conversion or foreign transaction fees may apply. These fees are determined solely by your bank or payment provider.

Stilenza does not control, receive, or deduct any bank or currency conversion fees.

Refunds

Refunds are handled in accordance with our Refund & Return Policy.

Once a refund is approved, the refunded amount is issued to the original payment method used at checkout within 5 business days.

Stilenza does not deduct any processing fees, handling fees, or administrative charges from refunds. The full approved refund amount is always issued by us.

Please note that while we process refunds within 5 business days, the time it takes for the refunded amount to appear in your account depends on your bank or payment provider. This typically ranges from a few business days to one billing cycle and is outside our control.

Failed Payments and Incorrect Charges

If a payment fails during checkout, no completed charge will be processed by us. Any temporary authorization holds placed by your bank are usually released automatically within a few business days.

If you believe you have been charged incorrectly or notice a duplicate transaction, please contact us at support@stilenza.com. We will investigate and resolve the issue promptly.

Chargebacks and Disputes

If you have a payment-related issue, we encourage you to contact us before initiating a chargeback so we can assist you directly.

If a chargeback is submitted, we may provide transaction records, delivery confirmation, and prior communication to the payment provider as required.

Repeated or fraudulent chargeback activity may result in account restrictions or refusal of future orders, where permitted by applicable law.

Payment Data Security

All transactions are processed through secure, encrypted connections using PCI DSS–compliant systems.

Stilenza does not store, process, or have access to full card numbers, CVV codes, or sensitive authentication data.

Payment data is handled exclusively by authorized payment service providers in accordance with industry security standards and applicable data protection laws.

BUSINESS INFORMATION

Brand name: Stilenza
Operated by: QJ GLOBAL LIMITED
Company Registration No.: 78864222
Address: 21st Floor, CMA Building
64 Connaught Road Central
Central, Hong Kong

Contact details
Email: support@stilenza.com
Phone: +61 489 980 653 (call or text)
Contact form: click here

Customer Service
Support hours: Monday to Friday, 8:00 AM – 5:00 PM. We aim to respond to all inquiries within 24 hours.